We perform on the requirements of service processes in ISO9001:2000 Quality Management System, keep real time contact with customers, acquire customers' demands upon engineering and service in overall, precise and timely fashion and identify customers' potential needs. The Marketing Department is responsible for collection of service information, summarization preparation of surveys for revisits of engineering quality and customers¡¯ satisfaction every year. All concerned departments are responsible for such revisits and surveys by means of visits, mails, phone calls or meetings, acquire customers' suggestions and fill ¡°Revisit Record of Engineering Quality¡± and ¡°Survey of Customers¡¯ be carried down, if necessary, requesting involved departments make immediate corrections. The Marketing Department calculates and analyzes these surveys, and brings forth suggestions for improvement based on the conclusions. These suggestions will be documented by the directors as the base for making business strategies in the early year and summarization at the end of year.
Service Commitment: Customer¡¯s Satisfaction Is Our Permanent Goal!
Target:
100% of Revisit to Customers
Over 93% of Customers¡¯ Satisfaction
